Name: SPARKLING EYES
Brand: Flowers Archway
Price: 50.00 GBP
Availability: InStock

Flowers Archway Terms and Conditions for Online Flower Delivery

Introduction

These Terms and Conditions (“Terms”) set out the basis on which Flowers Archway provides flower delivery services to customers ordering online within Archway and surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully before placing your order. If you do not agree with these Terms, you should not use our online ordering service.

1. Eligibility and Scope

Our online flower delivery service is available exclusively to private individuals and businesses wishing to have flowers delivered within Archway and its surrounding areas. By placing an order, you confirm that you are at least 18 years old and capable of entering into legally binding contracts. These Terms apply to all sales and deliveries made by Flowers Archway to customers across our delivery regions.

2. The Order Process

Orders may be made via our website by selecting your chosen flower arrangements or gifts, providing the necessary delivery information, and completing the checkout procedure. You are responsible for ensuring all recipient and delivery details are accurate and complete. Orders for same-day delivery must be placed before our daily cut-off time; any orders received after this time will be delivered on the next available delivery date.

After you place an order, you will receive an order confirmation email summarising your chosen products, delivery details, and total price. Acceptance of your order occurs once payment is received and we have confirmed availability of the requested items. We reserve the right to refuse, cancel, or limit any order at our discretion, for example if products are unavailable, payment has not been authorised, or we suspect fraudulent activity. If an order cannot be fulfilled, we will notify you as soon as possible and issue a full refund where appropriate.

3. Product Availability and Substitutions

All flowers and products are subject to availability, which can fluctuate due to seasonal factors, supply constraints, or demand. We make every effort to display accurate information, but occasionally substitutions are necessary to ensure timely delivery. If substitution is necessary, it will be of equal or greater value and similar style and quality. Where possible, we will attempt to contact you to agree any significant changes to your order. By placing an order, you accept that reasonable substitutions may occur as part of our service.

4. Prices and Payments

All prices displayed online are in Pounds Sterling (GBP) and inclusive of all applicable taxes. The delivery charge, if any, will be clearly shown before checkout. We reserve the right to change prices at any time, but any price changes will not affect accepted orders.

Payment must be made in full at the time of ordering via the accepted payment methods outlined at checkout. We do not accept any responsibility for delays or failed orders due to payment authorisation issues. Payment processing is provided by secure third-party providers; we do not retain your card details.

5. Delivery Policy

Our flower delivery service covers the Archway district and neighbouring areas as listed on our website. Delivery dates and times are offered in good faith but are not guaranteed. We aim to deliver orders within the specified date and, where applicable, preferred time window, but delivery times may vary due to traffic, weather, or other factors beyond our control.

We require accurate recipient details including full address, contact number, and any special instructions. If the recipient is not available upon delivery, we may, at our discretion, leave the flowers with a neighbour or in a safe place, or attempt redelivery. If redelivery is necessary due to incorrect address or insufficient information, additional charges may apply.

All risk of loss, damage, or deterioration to products passes to you upon delivery. Please ensure flowers are retrieved promptly to maintain freshness. While we take great care in packaging and handling, Flowers Archway cannot be responsible for damage arising after delivery, including as a result of failure to follow care instructions.

6. Cancellation Policy

You have the legal right to cancel your order under the Consumer Contracts Regulations for most goods bought online. However, as flowers are perishable items, the right to cancel does not apply to products that are manufactured or made to your specification or are liable to deteriorate or expire rapidly.

We may accept cancellations or order amendments if received before the order has been processed and/or dispatched. Please request cancellations as soon as possible through your customer account or by contacting us during business hours. If cancellation is received in time, we will issue a full refund. Once your order is prepared or dispatched, cancellations or changes are not possible, and you will be charged in full.

7. Returns, Refunds, and Complaints

If you are unhappy with the delivered flowers due to damage, quality, or incorrect items, please contact us within 24 hours of delivery. You may be required to provide photographic evidence. At our discretion, we may offer a replacement, alternative arrangement, or a refund. Returns of perishable items are usually not required unless specifically requested and agreed in writing. Refunds can take up to 7 working days to appear in your account, depending on your payment provider.

Your statutory rights are not affected.

8. Liability & Limitations

Flowers Archway is committed to delivering high quality products and excellent service. However, we will not be responsible or liable for:

Any delay or failure in delivery due to reasons beyond our reasonable control (including but not limited to weather, transport delays, strikes, pandemics, or supplier shortages);
Any incorrect, incomplete, or misleading information you provide, including delivery addresses;
Any failure to deliver if the recipient cannot be located or refuses the product;
Incidental or consequential losses arising from product use or delivery;
Allergy or medical issues, unless clearly communicated at the time of order and explicitly confirmed by us;
Any deterioration in perishable products if not collected or received promptly after delivery.

Our entire liability in connection with any order will not exceed the purchase price paid for that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any statutory liability that cannot be excluded by law.

9. Intellectual Property

All content on our website, including images, logos, product descriptions, and branding, is the exclusive property of Flowers Archway or its licensors. You may use this material for personal, non-commercial purposes only. Reproduction, distribution, or other use of content without our express permission is strictly prohibited.

10. Privacy & Data Protection

We are committed to protecting your personal data and using it only as outlined in our privacy policy (made available on our website). Any customer or recipient information you provide is used exclusively for order fulfilment, customer service, and, where you have consented, marketing. We do not sell or share your information with unconnected third parties for marketing purposes.

11. Changes to these Terms

Flowers Archway reserves the right to update or amend these Terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our website and services after any changes constitute your acceptance of these amended Terms. We recommend checking this page regularly for updates.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability and Waiver

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The failure by Flowers Archway to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

14. Entire Agreement

These Terms, along with any order confirmation, constitute the entire agreement between you and Flowers Archway in respect of your online flower delivery order. No other statements or representations (oral or written) will be binding on either party.

15. Contact and Further Information

If you have any questions regarding these Terms or wish to discuss an order, please refer to the contact details provided on our website. Our customer service team is happy to assist with any queries or complaints and aims to respond promptly to all concerns. Should you require further clarification on any of the above terms, please get in touch prior to placing your order.

16. Local Terms Notice

Please note, these Terms and Conditions apply specifically to customers accessing our online flower delivery service in Archway and surrounding areas. By confirming your online order, you acknowledge and accept that these regional terms govern all aspects of your transaction with Flowers Archway.

Thank you for choosing Flowers Archway. We are delighted to serve the Archway community with beautiful flowers and professional local delivery.