Flowers Archway Returns & Complaints Policy

Our Fresh Flowers Guarantee in Archway

At Flowers Archway, we take pride in being a trusted local florist, serving households and businesses throughout the Archway area. Our priority is to deliver only the freshest blooms, arranged with care by our expert florists. To ensure your satisfaction, every bouquet and arrangement comes with our Archway Fresh Flowers Guarantee—your flowers will arrive in beautiful condition and remain fresh for as long as possible.

Damaged-on-Arrival Policy

We make every effort to package and deliver your order securely, but occasionally, flowers may get damaged during transit. If your flowers arrive wilted, broken, or damaged in any way, please notify us as soon as possible on the day of arrival. To resolve your issue swiftly, please provide photos of the damaged flowers and packaging. Once received, our team will assess the situation and offer a solution within 2 working days.

Freshness Window

Flowers Archway guarantees that your fresh flowers will last at least 5 days from the date of delivery, provided they are cared for as instructed. Each delivery includes care tips to help you enjoy your flowers for longer. If your blooms do not meet this freshness window, please contact us immediately, including your order details and photographs showing the condition of your flowers. Our team is committed to making things right.

Refund and Replacement Options

Your satisfaction is our priority. If your delivered flowers are damaged or fail to meet our freshness standard, we offer the following remedial options to our Archway customers:

• Replacement: We will arrange a complimentary replacement bouquet for damaged or unsatisfactory blooms, delivered at the earliest available time.
• Full or Partial Refund: If a replacement is not appropriate, we may offer a full or partial refund to the original payment method, depending on the nature and extent of the issue.
• Store Credit: As an alternative, you may request credit towards a future purchase with Flowers Archway.

Remedial actions are taken at our discretion and are subject to photographic or written evidence supplied within 48 hours of delivery.

Complaints Process

We hope every experience with Flowers Archway exceeds your expectations, but if you have a complaint, we want to hear from you. Here’s how our complaints process works:

1. Contact us promptly with your order details and a clear explanation of your concern.
2. A member of our customer care team will review your complaint within 2 working days.
3. We may request further information or photographs to help us resolve your issue effectively.
4. Once investigated, we’ll propose a resolution in accordance with our returns and refunds policy, aiming to achieve your complete satisfaction.

Your feedback helps us continue delivering the high-quality service and fresh flowers Archway residents and businesses rely on. Thank you for choosing Flowers Archway—your trusted, local florist.